Scheduling Policy & Details
Scheduling made easy. Please carefully read.
How to Schedule with Susan
At-home or your location services are provided in Valley Cottage, NY and surrounding counties in New York, New Jersey, and Connecticut including: Rockland, Westchester, Putnam, Dutchess, Orange, Ulster, Passaic, Bergen, Fairfield, New Haven, and Litchfield.
To schedule an appointment with Susan, call 845.512.8389.
Phone Sessions & House Calls are available:
- Monday through Friday 10:00 am to 8:00 pm EST
- Saturday 12:00 pm to 5:00 pm EST
- Sunday Closed
Please note: The last house call is scheduled at 6:00 pm: Monday through Thursday and 5:00 pm: Friday EST.
Please be advised that Two Bear Healing Arts, LLC will be closed for all major holidays.
Service Payment Information
Payment must be received in full prior to all services. Please see cancellation policy below. A travel fee may apply if location is out of travel zone. See travel policy rates and location list.
Payment can be made:
- through the website
- by an invoice
- over the telephone
- by postal mail: Call Susan to schedule and receive the mailing address. 845.512.8389.
Rescheduling, Cancellations, and No-Shows
A 24 hour cancellation notice is required to cancel or change an appointment.
If you do not provide 24 hours notice, the payment you made upon booking will not be refunded.
All services cancelled more than 24 hours before the appointment will be refunded in full. An administration fee of $25 will be applied. Estimated refund processing is one to two weeks.
If you cancel on the day of 50% will be refunded. An administration fee of $25 will be applied. Estimated refund processing is one to two weeks.
If you miss an appointment, the payment you made upon booking will not be refunded.
If you are late for an appointment, there will be a reduction in time for your service in order to maintain punctuality for other appointments.
Single purchase orders are valid for 3-months from the date of purchase and Package purchase orders are valid for 6-months from the date of purchase.
No refunds are available for services rendered.
Want more out of your relationship with yourself, animals, and the world around you?
Sign up and receive updates on classes, events, specials, + my FREE communicate with animal’s starter kit.